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Refund Policy
Effective Date: November 24, 2023


At Statera Health and Wellness, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your purchase, please review our refund policy below.


1. Eligibility for Refunds

  • Time Frame: You may request a refund within 30 days from the date of purchase.

  • Direct Purchases: Refunds apply only to products and services purchased directly from Statera Health and Wellness.

  • Conditions: To be eligible, the product must be in its original condition or the service must not have been fully rendered. Certain items may be excluded as noted below.

 

2. Non-Refundable Items

  • Digital Products & Services: Digital downloads, online courses, or consultation sessions that have been accessed or consumed are generally non-refundable.

  • Special Promotions: Items purchased during special promotions or with special discounts may have different refund conditions, which will be clearly stated at the time of purchase.

  • Customized Orders: Personalized or custom orders are not eligible for a refund unless the product is defective or not as described.

 

3. Refund Process

  • Request Submission: To request a refund, please contact our customer service team at support@staterahealthandwellness.com with your order number and a detailed explanation of your reason for the refund.

  • Review Period: Once your request is received, we will review it and notify you of the decision within 5 business days.

  • Approval and Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Partial Refunds: In some cases, partial refunds may be issued if only a portion of the service or product is unsatisfactory.

 

4. Order Cancellations

  • Before Processing: Orders that have not yet been processed can be canceled for a full refund. Please contact us as soon as possible if you wish to cancel your order.

  • After Processing: Once an order has been processed and shipped or a service has commenced, cancellations may not be possible, and refunds may not be granted.

 

5. Exchanges and Store Credit

  • Exchanges: If you prefer, you may be eligible for an exchange for a different product of equal value.

  • Store Credit: In certain circumstances, we may offer store credit in lieu of a refund. Please discuss your preference with our customer service team.

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6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.


7. Contact Us
If you have any questions or concerns regarding our Refund Policy or need to initiate a refund, please contact us at:
Email: info@staterahealthspa.com
Mailing Address:
Statera Health and Wellness
5248 Cobblestone Rd. Ste A

Sheffield Village, OH 44035

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